1. 01.Technical Product Support

    Product manuals ship with every new analyzer. If you would like a digital copy, please E-mail your request to [email protected] and include the 4-digit serial number of your analyzer.

    Please send any technical questions to [email protected] or call us at (508) 839-3940.

  2. 02.Parts and Accessories Orders

    Please register and create an account for consumable purchases. If you have any questions, or would like to place an order directly, call us at (508) 839-3940 or email us at [email protected].

  3. 03.Calibrations and Repairs

    ---------------------RETURN INSTRUCTIONS------------------------
    Returning instruments for repair or calibration is easy:
    1) Ship to address below:

    Quantek Instruments, Inc.
    183 Magill Drive
    Grafton, MA 01519
    (508) 839-3940
    ATTN: Service

    2) No RMA# or other paperwork is needed.
    3) Please make sure that the analyzer is well protected.
    4) *Important* Always include a business card or contact information in the box. We’ll typically evaluate and send estimates within 24-48 hours of receipt. Lack of contact information may delay this process.


    You can e-mail us at [email protected] to let us know your analyzer is coming back for service, but it isn't required.

    Customers outside the U.S.: Please ship to the United States using harmonized tariff code 9801.00.1090 (which is the code for manufactured goods originally made in the U.S.) and declare a value of $50 on your commercial invoice.